Terms and conditions

GENERAL TERMS AND CONDITIONS – WOOD CUTTING PLAN

Provider: Salem Solutinos, trading as Nerd in The woods
Website: woodcuttingplan.com
Email: [email protected]
Chamber of Commerce number: 74941747
Established in: Vleuten, the Netherlands

Last updated: 17-Sep-2026

Article 1 – Definitions

In these General Terms and Conditions:

1. Provider: Wood Cutting Plan is operated by Salem Solutions, trading as Nerd in the Woods, registered with the Netherlands Chamber of Commerce under number 74941747.

2. Wood Cutting Plan: the online software application and related website operated by the Provider.

3. Service: the Wood Cutting Plan software, including its calculation tools, project management functions, Cutting Plans, shopping lists and other functionality made available through the Website.

4. Website: woodcuttingplan.com and any related domains or subdomains operated by the Provider.

5. User: any natural person or legal entity using the Service.

6. Consumer: a User who is a natural person acting for purposes outside their trade, business or profession.

7. Business User: a User acting in the course of a trade, business, craft or profession.

8. Account: a registered user account giving access to certain functions of the Service.

9. Subscription: a paid right to use specified functionality of the Service for a particular subscription period.

10. Free Plan: any version of the Service made available without payment and subject to the limits published on the Website.

11. Paid Plan: any paid version of the Service, including any DIY or other subscription tier offered by the Provider.

12. User Content: information entered, created, uploaded or stored by a User within the Service, including projects, measurements, timber dimensions, stock information, tags and project names.

13. Cutting Plan: a calculation generated by the Service showing a proposed allocation of required pieces to available or selected stock material.

14. Generated Output: Cutting Plans, shopping lists, reports, printouts, exports and similar project-specific results generated by the Service from User Content.

15. Digital Content: downloadable or otherwise digitally supplied plans, templates, documents, files or other digital materials offered separately through Wood Cutting Plan.

Article 2 – Applicability

1. These General Terms and Conditions apply to all use of the Service and to all agreements between the Provider and a User relating to the Service or Digital Content.

2. By creating an Account, purchasing a Subscription or purchasing Digital Content, the User agrees to these General Terms and Conditions where acceptance is required as part of the relevant transaction.

3. Any terms and conditions of a Business User are expressly excluded unless the Provider has accepted them in writing.

4. If a provision of these Terms conflicts with mandatory consumer law, the mandatory consumer law prevails.

5. Additional conditions or licence terms may apply to particular plans, promotions or Digital Content. Where applicable, those conditions will be made available before purchase.

6. If specific plan terms, product terms or licence terms expressly grant broader rights than these General Terms and Conditions, those specific terms prevail for the relevant plan or product.

Article 3 – Description of the Service

1. Wood Cutting Plan is an online planning and optimisation tool intended to assist Users in organising cutting projects and calculating how required pieces may be cut from available stock material.

2. Depending on the functionality available under the User's plan, the Service may include features such as:

   • entering required piece dimensions and quantities;

   • specifying available stock lengths;

   • recording stock already owned by the User;

   • setting cutting or kerf allowances;

   • grouping or tagging pieces;

   • generating Cutting Plans;

   • comparing optimisation strategies;

   • generating shopping lists;

   • recording completed cuts;

   • saving and managing projects.

3. The precise functionality, limits and features available under each plan are described on the Website.

4. The Service is a planning and calculation aid. It does not perform physical measurements, material inspection, cutting, construction or engineering work.

5. Any statements concerning optimisation mean that the Service applies computational methods designed to improve a Cutting Plan according to the selected optimisation goal. Unless expressly stated otherwise, such statements do not constitute a guarantee that every result is the mathematically unique or absolute optimum across all theoretically possible cutting arrangements.

Article 4 – Free Use, Accounts and Subscriptions

1. The Provider may make part of the Service available through a Free Plan.

2. Certain functionality may require an Account or Paid Plan.

3. The current features, limitations and prices of the available plans are stated on the Website.

4. The Free Plan may be subject to limits relating to, among other things:

   • the number of projects;

   • the number of materials, stock items or project elements;

   • saving projects;

   • optimisation methods;

   • exports or printing;

   • other advanced features.

5. A User must provide accurate information when creating an Account.

6. Login credentials must be kept confidential.

7. Unless the applicable Subscription expressly allows multiple Users, an Account is intended for use by one individual only.

8. A User may not share login credentials or allow another person to use a paid Account or Subscription.

9. Where team or multi-user functionality is offered, access may be shared only with the number and type of Users permitted under the applicable plan.

10. The User is responsible for activity performed through their Account unless the activity is attributable to a security failure for which the Provider is responsible.

11. The User must inform the Provider without undue delay if unauthorised access to the Account is suspected.

12. The Provider may change the functionality or limits of a Free Plan, provided that mandatory statutory rights remain unaffected.

Article 5 – Prices and Payment

1. Prices for Paid Plans and Digital Content are shown on the Website before purchase.

2. Unless stated otherwise, prices offered to Consumers include applicable VAT.

3. Prices offered exclusively to Business Users may be displayed excluding VAT where permitted by law.

4. Subscription fees are payable in advance for the applicable subscription period unless stated otherwise during checkout.

5. One-off Digital Content purchases are payable before delivery unless stated otherwise.

6. Payments may be processed by a third-party payment service provider.

7. The User is responsible for providing valid and current payment information.

8. If a recurring payment cannot be collected, the Provider may restrict paid functionality after giving the User a reasonable opportunity to remedy the failed payment.

9. The Provider may change prices.

10. Price changes do not apply retroactively to a subscription period already paid for.

11. Where a price change applies to a renewing Subscription, the User will be informed in advance where required by law and will retain any cancellation rights required by applicable law.

Article 6 – Subscription Duration, Renewal, Downgrading and Cancellation

1. The duration of a Subscription is stated during checkout.

2. A Subscription may be monthly, annual or for another period clearly stated before purchase.

3. If a Subscription renews automatically, this will be clearly stated before purchase.

4. The User may cancel an automatically renewing Subscription using the cancellation functionality provided through the Account or another method made available by the Provider.

5. Unless mandatory law provides otherwise, cancellation prevents the next renewal and does not terminate access during a subscription period already paid for.

6. At the end of the paid subscription period, a Paid Plan may revert to the Free Plan rather than causing the Account or User Content to be immediately deleted.

7. If an Account exceeds the limits of the Free Plan after such a downgrade:

   • existing projects and User Content will remain accessible on a read-only basis;

   • the User may view existing content;

   • the User may delete existing content;

   • the User may not create additional projects, items or other content that would exceed the applicable Free Plan limits;

   • functionality may become available again once the Account falls within Free Plan limits or the User purchases an appropriate Paid Plan.

8. The precise functionality available to a downgraded Account may depend on the limits of the Free Plan in effect at that time.

9. Mandatory consumer rules concerning subscription duration, renewal and cancellation remain fully applicable.

Article 7 – Consumer Right of Withdrawal for the Service

1. A Consumer who concludes an agreement for the Service online generally has a statutory right to withdraw from that agreement within 14 days after the agreement is concluded, unless a statutory exception applies.

2. Because Users normally wish to use Wood Cutting Plan immediately after purchasing a Paid Plan, the Provider may ask the Consumer during checkout to expressly request that provision of the Service begins immediately during the withdrawal period.

3. Immediate access to the Service does not by itself remove a Consumer's statutory right of withdrawal where the law does not permit such removal.

4. If a Consumer:

   • expressly requested that provision of the Service begin during the withdrawal period; and

   • subsequently exercises the right of withdrawal within that period,
     the Provider may charge or retain a proportionate amount for the Service already provided, but only where and to the extent permitted by applicable law.

5. Where applicable law permits the right of withdrawal to expire after full performance of a service, this will only occur if all statutory requirements, including any required express consent and acknowledgement, have been satisfied.

6. The Consumer may exercise the right of withdrawal using the online withdrawal functionality provided on the Website or by another legally permitted method.

7. The Provider will provide all legally required pre-contractual information concerning the right of withdrawal.

8. Nothing in these Terms restricts a mandatory statutory withdrawal right.

Article 8 – Right of Withdrawal for Digital Content

1. Digital Content supplied separately from the ongoing Service may be subject to different statutory withdrawal rules.

2. Where applicable law allows the Consumer's right of withdrawal for Digital Content not supplied on a tangible medium to expire when supply begins, this will only occur if, before supply:

   • the Consumer has given express prior consent to immediate supply;

   • the Consumer has expressly acknowledged that the right of withdrawal will thereby be lost; and

   • all other statutory requirements have been fulfilled.

3. Where these requirements have not been fulfilled, mandatory statutory withdrawal rights remain applicable.

4. Any required consent concerning immediate supply of Digital Content will be obtained separately during checkout and will not be inferred merely from acceptance of these General Terms and Conditions.

Article 9 – User Input and Measurements

1. The Service performs calculations using information provided by the User.

2. The User is responsible for checking the accuracy and completeness of all information entered into the Service, including:

   • dimensions;

   • quantities;

   • stock lengths;

   • stock quantities;

   • units of measurement;

   • kerf or cutting allowances;

   • material descriptions;

   • project structure;

   • other calculation parameters.

3. Incorrect, incomplete or inconsistent input may produce an incorrect or unsuitable Cutting Plan.

4. The User must check entered measurements and relevant settings before purchasing material or beginning cutting work.

5. The Provider is not responsible for errors resulting from incorrect or incomplete information supplied by the User, except where mandatory law provides otherwise.

Article 10 – Cutting Plans and Calculation Results

1. Cutting Plans are generated computationally on the basis of the data and optimisation settings selected by the User.

2. A Cutting Plan represents a proposed method of allocating required pieces to stock material.

3. Different optimisation objectives may produce different results. A plan optimised for minimum waste, minimum cuts, minimum cost or another objective may therefore produce a different stock requirement or cutting arrangement.

4. The User must review the generated Cutting Plan before using it.

5. Unless expressly guaranteed by the Provider for a particular feature, the Provider does not guarantee that:

   • every theoretically possible cutting arrangement will be examined;

   • a generated solution is the only possible solution;

   • a particular optimisation method will always produce the absolute mathematical optimum;

   • calculated results will correspond exactly with physical workshop conditions.

6. Any statements made on the Website concerning the capabilities or performance of an optimisation feature form part of the Service description to the extent required by applicable law and will not be contradicted or excluded by this Article.

7. Minor differences may arise between calculated and actual material requirements due to practical factors described in these Terms.

Article 11 – Physical Materials and Cutting Conditions

1. Cutting Plans are based on dimensions and parameters entered into the Service and cannot account for physical material characteristics that are not provided to the Service.

2. Actual results may differ from calculated results because of circumstances including:

   • variations in actual stock dimensions;

   • inaccurate measurements;

   • cutting inaccuracies;

   • blade thickness or actual kerf;

   • damaged or unusable ends;

   • knots, cracks or other defects;

   • warped, bowed or twisted material;

   • material removed during trimming or finishing;

   • breakage or mistakes during cutting.

3. Users should allow an appropriate practical margin when purchasing or cutting material where the project requires this.

4. The User remains responsible for inspecting physical materials before use.

Article 12 – No Structural, Engineering or Safety Advice

1. Wood Cutting Plan is a cutting and material-planning tool.

2. The Service does not provide structural engineering, architectural, building-regulation, safety or professional construction advice.

3. A Cutting Plan does not confirm that:

   • a particular timber dimension is structurally suitable;

   • a construction is safe;

   • a design complies with building regulations;

   • a particular material is appropriate for its intended use;

   • joints, fixings or construction methods are suitable.

4. The User is responsible for determining whether materials, dimensions and designs used for a project are suitable and safe.

5. Where professional expertise is required, the User should obtain advice from an appropriately qualified professional.

Article 13 – Licence to Use the Service

1. Subject to these Terms, the Provider grants the User a limited, non-exclusive, non-transferable and non-sublicensable right to access and use the Service for the duration of the applicable Account or Subscription. This right is revocable only in accordance with these Terms.

2. Consumers may use the Service for their personal projects.

3. Business Users may use the Service for their own commercial or professional projects and for projects carried out on behalf of their customers, unless the applicable plan expressly provides otherwise.

4. The licence granted under this Article relates solely to use of the Service and does not transfer ownership of any intellectual property of the Provider.

Article 14 – Generated Output

1. Subject to these Terms, the User may use, save, print, reproduce and share Generated Output for:

   • the User's own projects;

   • record-keeping and documentation;

   • legitimate personal purposes;

   • legitimate professional or commercial purposes permitted under the applicable plan.

2. Business Users may provide project-specific Generated Output to customers, contractors, employees, suppliers or other persons involved in planning, purchasing materials for, documenting or carrying out the relevant project.

3. Generated Output may not be systematically collected, packaged, marketed, licensed, sold or distributed as:

   • a standalone competing product;

   • a cutting-plan service;

   • a template library;

   • a database;

   • or another product or service that substantially reproduces the functionality or commercial value provided by Wood Cutting Plan.

4. Paragraph 3 does not prevent incidental sharing of Generated Output in connection with an authorised project, including sharing project documentation, publishing information about a completed project or showing Generated Output as part of a legitimate personal or professional presentation, article, portfolio, video or similar publication.

5. Permission to use Generated Output does not grant any rights in:

   • the underlying software;

   • optimisation algorithms;

   • calculation methods;

   • database structure;

   • templates forming part of the Service;

   • source code;

   • user interface;

   • or other intellectual property of the Provider.

6. Where Generated Output contains User Content, the User retains the rights the User already holds in that User Content.

Article 15 – Digital Content Licence

1. Unless expressly stated otherwise at the time of purchase, Digital Content is provided subject to a licence rather than a transfer of the Provider's underlying intellectual property rights.

2. The licence applicable to a particular item of Digital Content will be identified on the relevant product page or during checkout as either:

   • a Personal Licence;

   • a Commercial Licence; or

   • another specifically described licence.

3. Under a Personal Licence, the User may use the Digital Content for the User's own private, non-commercial projects.

4. A Personal Licence does not permit the User to use the Digital Content:

   • in carrying out paid work for customers;

   • as part of a commercial service;

   • for resale;

   • or for other commercial purposes.

5. Under a Commercial Licence, the User may use the Digital Content:

   • for the User's own commercial or professional projects;

   • in projects carried out for customers;

   • and for other professional purposes expressly permitted in the relevant product description.

6. A Commercial Licence does not transfer ownership of the Digital Content and does not permit the User to resell or redistribute the Digital Content itself as a standalone product.

7. Unless expressly permitted by the applicable licence, the User may not:

   • copy Digital Content for redistribution;

   • reproduce it for resale;

   • distribute it as a standalone resource;

   • publish or upload the original Digital Content in a manner that makes it available for download by others;

   • sublicense it;

   • rent it;

   • sell it;

   • exchange it;

   • or otherwise make it available to third parties as a substitute for obtaining a licence directly from the Provider.

8. The User may not make Digital Content available in a manner that enables another person to obtain substantially the same Digital Content without obtaining the appropriate licence from the Provider.

9. Use of Digital Content as part of an authorised physical project does not constitute prohibited redistribution merely because the finished project, project documentation or project results are provided to another person.

10. If the relevant product page or licence terms expressly grant broader rights than this Article, those specific licence terms prevail for that item of Digital Content.

11. Nothing in this Article restricts uses that cannot lawfully be restricted under applicable mandatory law.

Article 16 – Intellectual Property

1. All intellectual property rights relating to Wood Cutting Plan remain vested in the Provider or its licensors.

2. These rights include, where applicable:

   • software;

   • source code and object code;

   • algorithms;

   • optimisation methods and logic;

   • databases and database structures;

   • user interface and visual design;

   • branding and logos;

   • documentation;

   • Website content;

   • original templates and Digital Content.

3. No intellectual property rights are transferred to the User except for the limited licences expressly granted under these Terms.

4. Except where expressly permitted by these Terms or mandatory law, the User may not copy, reproduce, modify, adapt, distribute, publish, sublicense, sell, rent, share or otherwise make available any protected part of the Service or Digital Content.

5. The User may not remove or obscure copyright notices, trademarks or other proprietary notices.

6. The User retains any intellectual property rights the User has in User Content.

7. The Provider acquires no ownership of User Content merely because it is entered into or stored in the Service.

Article 17 – User Content and Data Processing

1. The User grants the Provider a limited right to host, copy, process, transmit and otherwise technically use User Content only to the extent reasonably necessary to:

   • provide the Service requested by the User;

   • store and synchronise projects;

   • secure the Service;

   • maintain the technical operation of the Service;

   • provide support requested by the User;

   • comply with applicable legal obligations.

2. The licence in paragraph 1 does not transfer ownership of User Content to the Provider.

3. The Provider may use aggregated or anonymised statistical information concerning use of the Service to analyse performance, identify errors and improve the Service, provided that such information cannot reasonably be linked to an identifiable User.

4. Private User Content will not be used to train public or third-party generative artificial intelligence models unless the User has expressly agreed to such use.

5. Personal data contained in User Content is processed in accordance with the Privacy Policy and applicable data-protection law.

Article 18 – Project Storage, Inactive Accounts and Account Deletion

1. Where the Service allows projects or other User Content to be stored, the Provider will take reasonable technical and organisational measures to operate the storage functionality.

2. User Content is not automatically deleted merely because a Paid Plan is downgraded to the Free Plan.

3. Following a downgrade, the rules in Article 6 concerning read-only access and Free Plan limits apply.

4. An Account will be considered inactive if the User has not successfully authenticated and logged into the Account for a continuous period of 12 months.

5. A successful authenticated login resets the inactivity period. Activities that do not involve a successful authenticated login, such as opening an email or visiting a publicly accessible page of the Website, do not reset the inactivity period.

6. After 12 months of inactivity, the Provider will send a warning to the email address associated with the Account informing the User that:

   • the Account has been inactive for 12 months;

   • the Account and associated User Content are scheduled for deletion;

   • the User has 30 days to prevent deletion by successfully logging into the Account.

7. If the User successfully authenticates and logs into the Account during this 30-day period, the Account will be considered active again and the scheduled deletion will be cancelled.

8. If the User does not successfully authenticate and log into the Account within 30 days after the warning, the Provider may delete the Account and its associated User Content.

9. Deletion under the inactivity policy does not apply to information that the Provider is required or otherwise lawfully entitled to retain for another purpose, including information that must be retained to comply with legal, tax, accounting, fraud-prevention or dispute-resolution obligations.

10. Users may also delete their Account and associated User Content at any time using the account-deletion functionality available in the User profile.

11. Following an Account deletion request, Account data and User Content will be deleted or anonymised in accordance with the Privacy Policy and applicable law, except for information that the Provider is required or otherwise lawfully entitled to retain.

12. Deleted User Content may remain temporarily in technical backup systems until those backups are overwritten in accordance with the Provider's normal backup-retention cycle. Such backup copies will not be restored for ordinary use after the Account has been deleted.

13. The User is responsible for exporting or otherwise retaining copies of project information that the User wishes to preserve before permanently deleting the Account or before the expiry of the inactivity period.

14. Once User Content has been permanently deleted, the Provider does not guarantee that it can be recovered.

Article 19 – Availability and Maintenance

1. The Provider aims to keep the Service reasonably available but does not guarantee uninterrupted or error-free operation.

2. Access may temporarily be unavailable because of:

   • maintenance;

   • updates;

   • security measures;

   • technical failures;

   • hosting or infrastructure failures;

   • circumstances outside the Provider's reasonable control.

3. Where reasonably possible, planned maintenance that materially affects the Service will be performed in a manner intended to minimise disruption.

4. Mandatory statutory rights concerning conformity and availability of digital services remain unaffected.

Article 20 – Updates and Changes to the Service

1. The Provider may update the Service to:

   • improve functionality;

   • correct errors;

   • maintain compatibility;

   • improve security;

   • comply with legal obligations;

   • modify or introduce features.

2. The appearance and functionality of the Service may therefore change over time.

3. The Provider may discontinue or materially modify a feature where there is a legitimate reason to do so.

4. For paid Services supplied continuously over a period of time, material changes will be handled in accordance with applicable law.

5. Where mandatory law gives a Consumer the right to terminate the agreement because of a modification, that right remains unaffected.

Article 21 – Acceptable Use and Protection Against Misuse

The User may not:

1. use the Service unlawfully;

2. attempt to gain unauthorised access to the Service or another User's Account;

3. interfere with the security, availability or operation of the Service;

4. introduce malware, malicious code or harmful automated processes;

5. reverse engineer, decompile, disassemble or attempt to derive source code, algorithms or non-public technical methods of the Service except where such restriction is prohibited by mandatory law;

6. systematically scrape, extract, download or reproduce substantial parts of the Service, its data or its outputs;

7. use automated systems in a manner that creates an unreasonable load on the Service;

8. resell, rent, sublicense or commercially provide access to the Service unless expressly authorised by the Provider;

9. share paid Account credentials except where the applicable plan expressly allows multi-user access;

10. copy or redistribute protected materials contrary to Articles 15 and 16;

11. use the Service or protected materials to infringe the rights of another person;

12. systematically use the Service for the purpose of recreating or reproducing the Service, its proprietary datasets, optimisation logic, templates or protected functionality;

13. systematically extract, reproduce or analyse the Service beyond ordinary use for the purpose of creating or materially improving a directly competing cutting-optimisation product or service;

14. circumvent technical restrictions, usage limits, subscription controls or access-control measures.

Nothing in this Article prohibits activities that the User is expressly entitled to perform under mandatory law.

Article 22 – Conformity of the Digital Service and Digital Content

1. Consumers are entitled to the statutory rights applicable to digital services and Digital Content.

2. The Provider will supply paid digital services and Digital Content in conformity with the agreement and with applicable mandatory legal requirements.

3. The Provider will provide updates, including security updates, to the extent and for the period required by applicable consumer law in order to maintain the conformity, security and proper functioning of the Service or Digital Content.

4. Where action by the User is reasonably required to install, enable or otherwise make use of an update, the Provider may provide appropriate instructions or information to the User.

5. Where the Service or Digital Content fails to conform to the agreement, a Consumer may have statutory rights including, where the legal requirements are satisfied:

   • the right to have the Service or Digital Content brought into conformity;

   • an appropriate price reduction;

   • termination of the agreement.

6. Nothing in these Terms excludes or restricts mandatory statutory consumer rights.

Article 23 – Suspension and Termination

1. The Provider may suspend or restrict access to the Service where reasonably necessary because of:

   • a material breach of these Terms;

   • attempted fraud;

   • non-payment;

   • unlawful use;

   • unauthorised sharing or redistribution;

   • infringement of intellectual property rights;

   • circumvention of subscription restrictions;

   • a security threat to the Service or other Users.

2. Except where immediate action is reasonably necessary, the Provider will give the User a reasonable opportunity to remedy a breach before permanently terminating an Account.

3. The Provider may immediately suspend access where necessary to protect the Service, Users, intellectual property or third parties.

4. Suspension or termination does not affect rights or obligations that arose before termination.

5. Mandatory consumer rights remain unaffected.

Article 24 – Liability

1. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

2. In particular, these Terms do not exclude mandatory Consumer rights concerning digital services or Digital Content.

3. Subject to applicable mandatory law, the Provider is not responsible for loss resulting from circumstances attributable to the User, including:

   • incorrect measurements;

   • incorrect quantities;

   • incorrect kerf settings;

   • incorrect stock information;

   • failure to review a Cutting Plan;

   • inappropriate material selection;

   • unsuitable structural design;

   • physical cutting mistakes;

   • physical construction mistakes;

   • use of Generated Output for a purpose for which the Service was not intended.

4. The Provider is not responsible for physical variations, defects or characteristics of materials that cannot reasonably be determined from the information supplied to the Service.

5. For Business Users, to the maximum extent permitted by law:

   • the Provider is not liable for indirect or consequential loss;

   • the Provider is not liable for loss of profit, turnover, business opportunity or anticipated savings;

   • the Provider's aggregate liability arising from an event or series of related events is limited to the amount paid by the Business User for the Service during the twelve months preceding the event giving rise to liability.

6. The limitations in paragraph 5 do not apply where liability cannot lawfully be limited.

7. Consumer liability and remedies remain governed by applicable mandatory consumer law.

8. Nothing in this Article permits the Provider to avoid obligations arising from specific representations, functionality descriptions or guarantees made to a Consumer where such obligations are binding under applicable law.

Article 25 – Third-Party Services

1. The Service may depend on or integrate with services provided by third parties, including:

   • hosting providers;

   • payment providers;

   • authentication providers;

   • email providers;

   • analytics or infrastructure services.

2. The Provider is not responsible for interruptions caused solely by third-party systems outside the Provider's reasonable control, except where applicable law provides otherwise.

3. Use of certain third-party functionality may also be subject to that third party's terms.

Article 26 – Privacy

1. The Provider processes personal data in accordance with applicable data-protection law.

2. Further information concerning processing purposes, legal bases, retention periods, data-subject rights and account deletion is contained in the Privacy Policy published on the Website.

3. Where legally required, consent for a particular form of processing will be obtained separately.

4. Acceptance of these General Terms and Conditions does not constitute consent for processing that legally requires separate consent.

Article 27 – Complaints

1. A User who experiences a problem with the Service or Digital Content may contact the Provider at [email protected].

2. The User should provide sufficient information to enable the Provider to investigate the issue.

3. The Provider will respond to complaints within a reasonable period.

4. Nothing in this Article limits a Consumer's statutory rights or legally available dispute-resolution mechanisms.

Article 28 – Force Majeure

1. The Provider is not liable for failure or delay in performing an obligation where performance is prevented by circumstances outside its reasonable control.

2. Such circumstances may include:

   • widespread internet or telecommunications failures;

   • failures of essential infrastructure providers;

   • cyberattacks despite reasonable security measures;

   • natural disasters;

   • war or civil unrest;

   • government restrictions;

   • major power failures.

3. This Article does not affect rights that cannot legally be excluded.

Article 29 – Changes to these General Terms and Conditions

1. The Provider may amend these Terms where reasonably necessary because of:

   • changes to the Service;

   • changes in law;

   • security requirements;

   • technical or operational changes;

   • introduction of new plans or functionality.

2. Material changes affecting an existing Paid Plan will be communicated within a reasonable period before they take effect where required by law.

3. If applicable law gives a Consumer a right to terminate because of a change, that right remains unaffected.

4. Minor changes that do not materially disadvantage Users may take effect immediately.

Article 30 – Transfer of Rights

1. A User may not transfer an Account or Subscription to another person without the Provider's consent, unless mandatory law provides otherwise.

2. The Provider may transfer its rights and obligations under the agreement as part of a transfer of the business or Service, provided this does not reduce mandatory Consumer rights.

Article 31 – Severability

1. If any provision of these Terms is invalid, unlawful or unenforceable, the remaining provisions remain in effect.

2. The invalid provision will, insofar as legally possible, be interpreted or replaced in a manner that most closely reflects its lawful intended purpose.

Article 32 – Applicable Law and Jurisdiction

1. Agreements with the Provider are governed by Dutch law.

2. For Consumers residing in another EU or EEA country, this choice of law does not deprive the Consumer of mandatory protection provided by the law that would otherwise apply.

3. Disputes with Business Users will be submitted to the competent Dutch court in the district in which the Provider is established, unless mandatory law provides otherwise.

4. Consumers may bring proceedings before any court competent under applicable consumer law.

Article 33 – Contact

Questions concerning these Terms, the Service or Digital Content may be sent to:

Salem Solutions, trading as Nerd in The Woods
Vleuten, the Netherlands
Chamber of Commerce no. 74941747
Email: [email protected]
Website: woodcuttingplan.com